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Order Issues

Can I change or cancel my order once I’ve placed it?

If you want to change postage details of your order please email [email protected] with your order number as soon as possible and we will try to help. Unfortunately we cannot cancel orders, or add product (or Twisties) once they’re processed.

How do I edit my shipping address?

If you want to change postage details of your order please email [email protected] with your order number as soon as possible and we will try to help.

I’m having issues with my promo code, what do I do?

If you’re getting an error message after attempting to apply the promo code, make sure you’ve triple checked the terms and conditions of use, that there are no extra spaces in your code, and that your cart is in fact eligible for this promo. Still ha

I received a faulty item. What do I do?

We’re so sorry you received a faulty product! Please reach out to our customer service team via the live chat, or emailing [email protected], and we’ll arrange for a replacement product to be sent your way asap.

One or more items in my order are missing. What do I do?

Oops! It sounds as though there may have been a packing error. Get in touch with our customer service team via the live chat, or emailing [email protected], and we’ll 359% look into that.

My order hasn’t arrived. What do I do?

If your order hasn’t arrived within the shipping timeframe we mentioned (or you believe it is lost or damaged in transit), best to flag this with our customer service team via the live chat or emailing [email protected], and we can take a closer

My BYO Bundle discount hasn’t applied what do I do?

A reminder that our BYO Bundle discount is only applied after adding four or more unique products to cart via this very page. That’s where you’re shopping? Great. We smell a glitch. Jump on live chat or send an email to our customer service team (inf