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Go-To Skincare

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You will be alerted that we are out when you try to buy it. Or! If we run out after you've already placed your order you can a) let us apologise profusely, b) decide on another product for us to send you instead, c) request a full refund, or d) sign

What if an item is out of stock?

Products & Stock

How can I track my order?

How long will my order take to arrive?

Do you have express shipping?

Will you ship to me internationally?

When will you ship my order?

​​Can I buy Go-To as a gift and have it shipped as one?

What will my order arrive in?

Do you have gift packaging?

If I order more than one gift set, will my order be packed in separate boxes?

Is a signature required upon delivery of my order?

Do you ship to PO boxes?

Is your packaging environmentally friendly?

Where do I get Go-To in the US?

Do you offer Click and Collect?

Do you offer free shipping?

Shipping & Packaging

Can I change or cancel my order once I’ve placed it?

How do I edit my shipping address?

I’m having issues with my promo code, what do I do?

I received a faulty item. What do I do?

One or more items in my order are missing. What do I do?

My order hasn’t arrived. What do I do?

My BYO Bundle discount hasn’t applied what do I do?

Order Issues

What's Go-To returns and refund policy?

Can I return Go-To products I purchased at Mecca?

Do you offer refunds?

When can I expect my refund to be processed?

How do I return my order?

Returns

What payment methods does gotoskincare.com accept?

Is it safe to use my credit card on gotoskincare.com?

What are e-Gift Cards?

Do e-Gift Cards work anywhere else? McDonalds, say? Or ASOS?

What will my Gift Card recipient see?

When will I receive my e-Gift Card?

Can I get a refund on an e-Gift Card?

How long do e-Gift Cards last?

How do I redeem e-Gift Cards?

Can I use e-Gift Cards and a credit card in the same purchase?

What currencies do e-Gift Cards come in?

Payments & Gift Cards

What Go-To products do I use if I have sensitive skin?

What Go-To products do I use if I have oily skin?

What Go-To products do I use if I have dry skin?

What Go-To products do I use if I have mature skin?

What Go-To products do I use if I have teenage skin?

If I have acne, is it okay to use Go-To?

If I have cystic acne, is Clarifying Face Hero going to help clear it?

What Go-To products do I use if I have hyperpigmentation?

Is Go-To safe to use during pregnancy?

Can I use Go-To if I have Eczema?

I'm allergic to some preservatives, what's that Benzyl something-something I see you guys are using?

I have a nut allergy, what Go-To products do I need to (sadly) avoid?

Can I use Fancy Face with oily skin?

Oh no! I have experienced a breakout since using Go-To!

Should I use an oil cleanser in the morning, night or both?

Do I need to double cleanse?

If I have oily skin, can I still use face oil?

Skincare Concerns

Is Go-To tested on animals?

Does Go-To contain nasties?

Where are Go-To products made?

Who develops Go-To products?

How can I find out when my Go-To expires?

Are the fragrances in your products natural?

What products in the Go-To range are vegan friendly?

Do you use peace silk for Face Case?

What’s the difference between Fancy Face, Properly Clean, and Juicy Gel?

What’s the difference between Face Hero and Clarifying Face Hero?

How do I wash Posh Cloth?

Can I use Much Brighter Skin with my other actives?

Does Much Brighter Skin smell of hotdog water, like other vitamin C’s?

Can I buy Go-To in any shops?

How do product subscriptions work?

Do you offer product subscriptions?

Can I cancel my subscription?

Can I edit my subscription?

Do I have to commit to a minimum term?

How do I pay for each subscription order?

Is shipping free?

How do I claim my subscription gift?

How will subscriptions work with products that have refills?

Product Subscriptions

What is Go-To Gang?

How do I join the Loyalty Program?

Will my past orders count toward my loyalty level?

Will I receive anything for joining the Loyalty Program?

How do I claim my birthday voucher?

How do I move up a level?

What do I get for moving up a level?

How do I access Offerland?

Is there a long list of terms and conditions that I can read?

Loyalty Program

How do I reset my password?

How do I create an account?

How do I update my contact information?

How do I update my default shipping address?

Technical

What if an item is out of stock?Updated a year ago